Standard Customer Satisfaction Surveys Don’t Make the Grade in Improving Service Levels, Says Impact Achievement Group
With customer surveys abounding, customer service levels should be increasing. Some reasons service is not improving include eight fundamental flaws in gathering customer feedback. (PRWeb Mar 31, 2008)
Read the full story at http://www.prweb.com/releases/2008/03/prweb814624.htm
Source: PRWeb: Logistics / Shipping